E-Prescribing
Press the "Contact Us" button below to have a PCCA - PK Software representative contact you about the capabilities of the E-Prescribing system.

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Support
Pharmacies that have a current support contract can login and access software updates, documentation, training videos, price updates & other support options.

New flexible numbering
New flexible numbering system.  

Separate numbers for:
  -  Prescriptions
  -  Controlled prescriptions
  -  Doctor's office medications
  -  OTC medications

News & Press Releases

This page features information about our releases, price updates, new training videos, user conferences, web meetings, etc.
To view some of the items, you must first log into the site.

MediSpan Outage
8/8/2022
The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.
Surescripts E-prescribing Disturbance
7/28/2022
Our E-prescribing vendor, RxLinc, has notified us of a Surescripts network issue that could impact receiving an e-prescription at this time. They are currently working to resolve this issue and will provide updates as they come about. PK Support will also pass along any new details as we receive them on this issue. We apologize for any inconvenience this may cause and we will do anything we can to help resolve this issue as soon as possible.
Compounder EPCS E-prescribing Outage
7/25/2022
The Compounder is currently experiencing an EPCS E-prescribing outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.
MediSpan Outage
6/7/2022
The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.
MediSpan Outage
5/26/2022
The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.
No Support Error in Compounder
5/25/2022
Earlier today the PK Software Support team discovered an error that is affecting some of our Compounder users. This error would display a message that the user did not have any active support and could not use the function they were trying to access. If you received this message, please contact PK Software support via phone at 800-331-2498 or by email to pksupport@pccarx.com for the fix to be applied to remove this error message. We apologize for any inconvenience this may have causes anyone.
2/27/2022
Version 6.1.1.4 is now available.
PMP Clearinghouse SFTP ASAP Issue
2/18/2022
Earlier this week PK Software discovered that PMP Clearinghouse had a sftp connection issues when trying to process your ASAP reports. As of late yesterday afternoon, PMP Clearinghouse has fixed some of the sftp connection issues on their side, but they are still seeing some pharmacies having continued issues. If you are experiencing connection issues when trying to send your ASAP reports through sftp, please contact PK Software Support and we can open a unique case for your pharmacy with PMP Clearinghouse. Also, we have confirmed that sending the report via the PMP Clearinghouse website has worked for any pharmacies that are experiencing the sftp connection issues. If you need assistance transmitting the report via the website, please contact PK Support and we will help you get these reports ready to transmit via the website.
PCCA experiencing technical issues.
2/15/2022
PCCA is currently experiencing a technical outage at it's main Houston headquarters. If you are trying to enter in a PK Software support question and are unable to, please email pksupport@pccarx.com with your PCCA account, contact info and questions. The PK Support team is monitoring this email while PCCA continues to work on resolving the technical issue and restoring normal phone operations. Sorry for any inconvenience this may cause.
PMP Clearinghouse
2/14/2022
is currently experiencing FTP issues. Please try your submission later.
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