A New Release of The Compounder is Available! The Compounder version 6.1.2.2 is now available for download – Available in this release: • ASAP 5 format • Bug Fixes • Additional system enhancements • And More…. To download the latest release and read additional release details – please visit our website www.rxcmpd.com or call/email PK Software Support at 800-331-2498 or pksupport@pccarx.com

Our PCCA USA and PCCA Canada websites are currently down. While we’re working to get them back up and running, we’re here to serve you by phone and email. You can place orders, submit Clinical Services messages, request software support and more. Here’s how to get in touch with PCCA: Call us: US – 800.331.2498 Canada – 800.668.9453 Email us at clientcare@pccarx.com Submit a PK Software support request to: pksupport@rxd.atlassian.net When sending an email request, be sure to include the following, so we can best serve you: Your name Pharmacy name PCCA customer number Phone number Your country (US or Canada) Your request/question – Please provide as much detail as possible. As soon as we return to normal operations, we will notify you via email and social media. We apologize for this inconvenience.

We have been made aware that RSI's switch is still experiencing connection issues with Change Healthcare's services. This could be impacting some Compounder customers that are still using older versions of the software. RSI is working on restoring their connection to Change Healthcare and we are awaiting any new details from them on this event. If you have any additional questions please reach out to our support team at pksupport@pccarx.com

*RESOLVED* 3/14/2024 Claims submission functionality has now been restored to PK Software. Our team performed a thorough testing of the service upon notification from Change Healthcare that claims submission service was reactivated and connections restored. Please note Change Healthcare has not restored Insurance Lookup/Patient Eligibility Check functionality. We will notify you when it becomes available. The PK Software Support team is currently standing by to assist your pharmacy and answer your questions.

The Compounder version 6.1.2.0 is now available for download

PK Software Support has been made aware of an issue of an error that is preventing the software from opening. The Antivirus software Malwarebytes is blocking 2 of our files SKCA32.dll and SKCL.dll. The fix for this is to restore the two files in the Malwarebytes software and add them to the allow list. They are located in C:\Windows\SysWOW64. After this try to open Compounder again. If you continue to have issues with The Compounder opening it will need to be reinstalled. Please reach out to us if you need assistance with this. Thank you for your patience and we apologize for this inconvenience.

PK Software Support has been made aware of an issue with Ohio insurance billing. There is a rejection for "M/I Route of Administration" coming back from the insurance. We are currently working with the insurance to find the cause of this rejection and will provide further updates as we are provided new information. If you are experiencing any of these rejections, please contact support and we will assist the best we can. We are sorry for any inconvenience this may be causing and we are do everything we can to help resolve this issue as soon as possible.

The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

Our E-prescribing vendor, RxLinc, has notified us of a Surescripts network issue that could impact receiving an e-prescription at this time. They are currently working to resolve this issue and will provide updates as they come about. PK Support will also pass along any new details as we receive them on this issue. We apologize for any inconvenience this may cause and we will do anything we can to help resolve this issue as soon as possible.

The Compounder is currently experiencing an EPCS E-prescribing outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.